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Terms & Conditions

All items are displayed as acurately as possible. However colours may appear different in some browsers. We therefore recommend you purchase a sample of the Favour or Stationery Item you require before placing a complete order. These terms and conditions are governed by and defined in accordance with English law without observing conflicts of law rules. When visiting or using any of our web site you submit to the jurisdiction of the English Court in relation to any dispute arising out of relating to these terms and conditions or your visit to or use of the websites and agree to commence proceedings relating to any such dispute in the English Court.

If orders are placed at different times, colours may differ slightly. Therefore it is advisable to order all of your stationery/favours at the same time, even if the delivery dates are to be scheduled apart.

By placing an order you are understood to have agreed to these terms and conditions
These terms and conditions relate to the web site:
www.clovercreations.co.uk

Placing Orders:

Orders can be placed on the website using our secure server. Click the button to ‘add to cart’ and change the quantity if necessary. Alternatively orders can be placed over the phone, please call 0191 2659353, Monday to Friday 10am to 3pm

Personalised Items of Stationery:

All personalisation is to be proofed via email or post. Please check all spelling, grammar and dates, text and font carefully. Once the order is proofed and completed you will not be eligible for any refund on incorrect data. It is your responsibility to make sure all information is correct. If you have made an error or would like any last minute amendments, please do contact us as we will strive to accommodate you.

How Do I Pay:

We accept most major credit cards via Pay Pal or you can pay by cheque. Please make cheques payable to Clover Creations and send to Clover Creations, Hoults Estate, Walker Road, Newcastle upon Tyne, NE6 1AB. Please note that your order will not be despatched until the payment has been received into our bank account.

Is There A Minimum Order Amount:

There is no minimum order amount for our products.

Will I Get An Email Confirmation After I Place An Order?

Yes, an e-mail confirmation will be sent out to you on receipt of your order. Please remember to check your ‘trash’ folder for the e-mail.

How Do I Check The Status Of My Order?

Please e-mail or call us to check the status of your order. Our phone lines are open Monday to Friday 10am-3pm.

Cancellations Or Changes To Orders:

Should you wish to cancel or change an order please inform us by email or telephone as soon as possible. We cannot be held responsible for orders that have already been despatched. Personalised Items cannot be cancelled or changed once in production. Due to the nature of events, we are aware of last minute changes which are sometimes out of your hands and we will endeavour to work with you whenever possible.

Can my order be delivered to a different address?

Orders can only be sent to the address used on Checkout, unless payment is made via Cheque.

What Is The Cost Of Postage And Packaging?

Orders are charged at £3.99 per parcel. Should you require several items to be sent together, please contact us to arrange reduced postal costs.
At present our site calculates each product selection with postage costs individually, it is our intention to amend this, therefore please contact us and we will calculate an amended cost.. We are currently unable to offer international shipping.


Delivery:

All orders are usually despatched within 7 - 14 working business days from receipt of order.
We always try to help with last minute orders where we can. Please call us if you are concerned about a tight delivery time. All our parcels are sent using the Royal Mail postal service. Most are sent 'recorded delivery' and will require a signature. If no one is available to sign for the package, a card will be left stating the time that the delivery was attempted and the address of your local sorting office where it will be held for up to a week for you to collect. All our orders are despatched in good faith but occasionally our carriers (i.e. Royal Mail etc) get it wrong and items could be delayed or even lost. We cannot be held responsible for this as it is out of our control once the carriers have collected from us. To this end we cannot accept any liability or claim for late or non arrival of orders. (Fortunately this very rarely happens). Please allow plenty of time for the arrival of your items.

Our Returns and Refund Policy
Under the Distance Selling Regulations, you have the legal right to cancel your order within 7 working days of receipt of the goods with the exception of edible items and personalised products. Full details of your rights under the Distance Selling Regulations are available from your Local Citizens' Advice Bureau or your Local Authority's Trading Standards Office. We pride ourselves on offering high quality products and first class customer service. When you receive your order, we want you to be 100% satisfied and nothing less! Therefore, we offer a 100% money-back guarantee on all of our products except edible items, personalised products and special order items. Special order items are products that are specifically handmade for an individual customer. Please note that edible items, personalised products and special order items are non-returnable and exchanges or refunds will not be authorised on these type of items unless faulty or damaged. If for any reason you are not completely satisfied with your purchase, then please contact our Accounts Department on Tel/Fax: 0191 2659353 or email: clovercreationsannette@aol.co.uk if you require a refund or exchange, within 7 working days of receipt of the goods, so we can authorise your return. Please note that all returns must be authorised and sent back to us within 7 working days of receipt of the goods for a refund or exchange, unused, in original packaging and in a resellable condition. We advise that you return your items on a Recorded Delivery service that requires a signature for proof of delivery as we will not accept any responsibility for items that get lost in the post or undelivered. It is your responsibility to ensure items are safely returned to us within the required period. It is your responsibility for the cost of returning the goods. Please allow up to 14 working days for your refund to be processed once we've received your goods.

By placing an order you are understood to have agreed to these terms and conditions.

Clover Creations are successful in producing excellent quality Boxed Favours and Table Stationery and we take pride in our Personal Service


 

 
   

 
     
All Sparkled Favour and Stationery Designs copyright Clover Creations 1996